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Customer Service question

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zer0c0ntr0l
Antenna Booster Novice
Posts: 1
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Tue Dec 16, 2008 10:20 pm 
When you call Att wireless or anyone for that matter can they tell what the make and model of your phone is? Can they tell the IMEI number from the phone that you are calling with?
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elmo01
Moderator
Posts: 2341

Phone Model:
Samsung SPH-M510

Service Provider:
Bell Canada
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Wed Dec 17, 2008 7:51 am 
ATT can "see" your IMEI.


a **warm** phone?

randa0283
Radiation Shield Addict
Posts: 129

Phone Model:
LG Shine (Yeah! I got it back!)

Service Provider:
AT&T
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Wed Dec 17, 2008 1:36 pm 
"Warm" phone? What's that, like a "hot" item, as in possibly stolen?
IOWA
Flashing Antenna Designer
Posts: 1452

Phone Model:
Sanyo Katana Deluxe\LG Rumor\Palm Centro\HTC Mogul

Service Provider:
Sprint~MyPlan (2 Lines 1000 Min, Free Roaming,Free Internet, Free Text, Free Pick 5, Free Mobile 2 Mobile, 25% Loyalty Discount, Free Nights & Weeken
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Thu Dec 18, 2008 9:36 am 
Lmao
bgreif
Radiation Shield Addict
Posts: 82
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Thu Dec 18, 2008 8:54 pm 
When you call customer service, aslong as you have been using that phone for more than 24 hours, we see the imei, the phone make and model, and the expiration of the warranty, so the answer to your question is "yes" we see all

porsha487
3D Hologram Enthusiast
Posts: 45

Phone Model:
LG Xenon

Service Provider:
ATT
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Fri Feb 27, 2009 9:41 am 
if your in cst care for att u should call the warranty dept to get the correct warranty date and we dont change make and models because they want a diffrent phone! sorry icon_frown.gif
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