Last month, I went on a Caribbean sea cruise. My T-Mobile phone worked on the ship, even when we were way the hell out to sea. There was some weirdness regarding my ticket for my flight home, so a day before we docked, I called Travelocity's international toll-free number to get it straightened out. I was on the phone for 26 minutes.
I just got my T-Mobile bill for the month. The roaming fee from this call: $130! WTF!
I'm so angry I could spit. Am I really on the hook for this outrageous charge, or is there a way to get out of it? This is the kind of thing I would cancel my service over.
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computerslayer Posts: 143
Phone Model: Blackberry 8820
Service Provider: AT&T
Wed Dec 31, 2008 3:40 am
Sulaco wrote:
Last month, I went on a Caribbean sea cruise. My T-Mobile phone worked on the ship, even when we were way the hell out to sea. There was some weirdness regarding my ticket for my flight home, so a day before we docked, I called Travelocity's international toll-free number to get it straightened out. I was on the phone for 26 minutes.
I just got my T-Mobile bill for the month. The roaming fee from this call: $130! WTF!
I'm so angry I could spit. Am I really on the hook for this outrageous charge, or is there a way to get out of it? This is the kind of thing I would cancel my service over.
This stinks. The last thing anyone needs is to have a giant bill come up after a vacation spent overseas. I'm sorry this happened.
Unfortunately, from the viewpoint of the company, they are not unfairly charging you. At the very least, you incurred international charges by calling while outside of the United States (cruise ships move in & out of international territory). The fees for international roaming are $4.99/minute (according to T-Mobile's international roaming page), which seems to be what was charged ($4.99x28=$139.72).
I would highly recommend calling them up as soon as possible and explain your case. They may work with you to give some sort of discount, but the longer you put it off, the less likely that is. When you do call, be calm and polite - no matter how unfair this seems, they only know the facts of what is reported on their records. I have found T-Mobile's customer support to be friendly, understanding and helpful.
Best of luck in negotiating with T-Mobile.
Respectfully,
Deacon Jacob Maurer
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Wed Dec 31, 2008 10:10 am
you may be able to get $50 but do not expect much more than that. you were roaming internationally on a cruise ship. its your responsibility to ask about those charges before you leave. Im sorry to hear about this but you aren't going to just get t-mobile to drop the fee.
Another case of a consumer blaming an innocent carrier. you used thier service, they provided the service. the charges were never a secret, take responsibility and pay your bill. if you enter the emergency room without insurance you think they will discount the bill?
stymus Posts: 24
Fri Jan 23, 2009 11:17 pm
I agree Tmobile has a website that talkes about roaming, you can call them, this is not the carrier's fault. It another case where the user used the service but now would rather cry than take accountability for their actions.
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