Alas T-mobile is playing a game with ignorant new comers. This regards roaming charges.
I bought a fancy cell phone (G-1) recently from t-mobile. I also went abroad recently. Of course I did not know a thing about roaming charges and, in particular about DATA charges.
Well I sent/received E-mails, surfed etc. T-Mobile did NOT say or do anything at all. Once I ran up a bill of 5000 bucks they call me with the news.
I asked them why they did not warn me earlier, say at 500 bucks for example. They don't do that they said. They let the customer dig their own graves and when they are almost done, they call it in.
Well, of course, my ignorance led to all this. I learned a huge lesson, a bit too much of a lesson, one that very nearly wiped me out.
I received a E-mail form T-Mobile, explictly telling me that."as of now, we do NOT warn users of over usage or high balances".
This company is ruthless in business thru carefully crafted deception. Do not tell the customers much, let them make mistakes and take their money. Naturally, its the customers fault and they can't do anything at all about it.
I truly dislike this company and I plan to switch to another at some later date.
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jdwme Posts: 165
Phone Model: G1
Service Provider: T-Mobile
Mon Jan 05, 2009 10:23 pm
bludish wrote:
Alas T-mobile is playing a game with ignorant new comers.
This says it all right here.
You went out of the country and thought you could just use your cellphone like you were on T-Mobiles network at home? Have you never had a cell phone before? Maybe the reason T-Mobile doesn't let you know your bill is going to be $500 is because they don't know. When you roam they have to wait for the usage to be reported from the other carrier to them so there could be a delay. Not to mention if they did call you to inform you, using your phone out of the country is roaming so you would be billed for that call as well. So why you feel that they are engaging in fraudulant actions, it's really legit. Had you read section 10 of your agreement you signed when you set up the service or contacted tmobile before your trip you would have known you would be billed roaming for leaving the US, or if you had ever had a cell phone before and done the same thing.
Ignorance can be fixed.
stymus Posts: 24
Fri Jan 23, 2009 11:28 pm
I agree also roaming is also on the tmobile website. If they notified every customer who runs up a huge bill. They would have to raise everyones rates to cover the more employees taht are needed. T0mobile has to pay other companies that money when you roam outside the country. So please accept accountability there is no fraud here
deutschebenz Posts: 2
Tue Sep 01, 2009 3:44 pm
Whether you are roaming depends on where you are overseas. If you are in Germany then technically you aren't roaming because T-mobile IS Deutsche Telekom. But they will STILL charge you more by the minute. The best way is to get a pay as you go international phone
MurphyLaw Posts: 58
Phone Model: Apple iPhone 3G
Service Provider: AT&T
Tue Sep 01, 2009 4:01 pm
bludish,
Your plan you have with your G1 is a NATION PLAN. Which mean it works in the NATIONS OF THE United States. Anything extra you pay an additional fee. If you switch and go with another company you eill have the same exact problem agaib. The most I can say is good luck.
Your plan you have with your G1 is a NATION PLAN. Which mean it works in the NATIONS OF THE United States. Anything extra you pay an additional fee. If you switch and go with another company you eill have the same exact problem agaib. The most I can say is good luck.
I didn't know there were multiple nations INSIDE the United States o.O
wazhere Posts: 3
Mon Sep 07, 2009 11:45 pm
stymus wrote:
I agree also roaming is also on the tmobile website. If they notified every customer who runs up a huge bill. They would have to raise everyones rates to cover the more employees taht are needed. T0mobile has to pay other companies that money when you roam outside the country. So please accept accountability there is no fraud here
Wow you honestly believe the line of bull that they can not notify customers of impending doom as the charges start to rise due to costs.
Verizon has no problem letting you know if your minutes or bill start to look bad and give you an option to modify your plan to keep you under your limits.
When Verizon has issues, they respond and if you get to the right level will actually fix your problem even if just area.
My uncle on T-Mobile was told, in a supposed full coverage area, by a rep that it is costing us (T-MObile) sooooo much money to turn up towers and the financial state of the country yada yda yada. For gods sake give me a break and quit whining T-Mobile invest in R&D and let people out of these contracts, verizon will for poor service. Better yet please get taken over by Verizon or AT&T that would be the best route.
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