How is T-Mobile ripping people off. It's your phone. Your responsiblity. There are numerous security precauctions that can be taken on phones.
Phone lock. Sim lock. Use them.
The people that have a 300 minute plan and use 1000 minutes then cry that T-mobile or any cell phone company is ripping them off really shouldn't even have service.
I think people should have to take an IQ test before getting service. LOL
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just_man11 Posts: 10
Tue Mar 03, 2009 3:41 pm
thanks , .
ruchit Posts: 1
Wed Mar 04, 2009 2:32 pm
I am currently with Sprint and getting out of t without any early termination fees.
What happened to me a year ago is, suddenly my credit card was charged for $370 and something. generally my bill was about $44 and I had auto payment arranged so that I dont have to worry about it.
I was naturally shocked and checked which number I have dialed. There wre few long distance calls to Dominican Republic. I have noone from that country and never called there.
Called customer service and got the exact replies that u received.
Complained to sprint fraud dept, and filed an invsetigation with them. after a week, got the repl "All the calls were made from ur phone and so the charges are valid.". Being a student this was shocking and unbarable for me.
I played a trick. went to a sprint store and asked them to keep the phone for one full day!
They kept it. and next day there were 8-9 calls made to Dominican republic! This was it!
I fired them back big time! That in a difficult situation like this, sprint should have been with me but u guys infact fought with me and wanted me to bear this cost!
They not only reversed all the charges (they totalled to $1437.80 in 2 mnths) and also gave me $50 credits and a Motorazr phone upgrade.
Right now I am getting out of it and joining T-mobile, but again. I thought T-mobbile would be a better service!
yukeiri Posts: 2
Fri Mar 20, 2009 7:04 pm
I have complained to the Public Utilities Commission here in California over an experience I had when T-Mobile promised me a phone and never sent it. Where ever you are, you should definitely file a complaint with whatever agency equates to the PUC here. BELIEVE me, after T-mobile hears from them, they'll bend over backwards to help you.
narenmehta Posts: 2
Mon Mar 30, 2009 10:17 pm
Can the initial posters of this thread, or anyone else, update this thread with how these cases ended. I am in a similar scenario, where I lost my sim card and have a $8000 bill. Yes $8000 bill, its not a miss print. TMobile asked me to file a police report and visit a TMo store, so thats what I will be doing tomorrow. So far, on the phone they are just repeating the same tape again and again, that I am responsible for it, and I have to pay.
Please let me know what I should be expecting.
TheSwede Posts: 1
Mon May 25, 2009 1:56 pm
Unfortunately, if you did not report the phone/sim card lost/stolen immediately, then you are responsible for calls, etc on the phone. There
is no way a phone company can take the responsibility for the calls, charges on a lost/stolen phone. There are just too many liars out there and they would have to put out alot of money. Thus, our phone bills would rise because someone has to pay.
However, if you report the phone/sim card lost/stolen then the phone company (in this case T-Mobile) can put a "hold" on the sim card, so no one can put charges on your number. The phone can be used with someone else's sim card, but that will not charge your account.
bluuyze Posts: 1
Tue Sep 01, 2009 9:55 am
I have had T-mobile since the Voicestream days, I have never had a problem with them. I had to switch to Sprint when I went away to school due to a lack of coverage, and T-mobile graciously let me out of my contract due to the issue. I am now back home and I have HAPPILY switched back to T-mobile, away from the blood-sucking vultures at Sprint.
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