In october of 2008 i added 2 lines to my cellular phone account I called T-Mobile customer service and asked their advice what plan will be best for my use since i have been their customer for a long time.I was advised by their customer serice representative to go on 3000 minutes per month, when i ask what will happen if my minutes go above my contract usage in any month.I was told and assured by t-mobile rep. that in any month if my minutes go over that i have not to worry just call customer service and they will change my plan from last month billing period,so i will not be hit by extra usage minutes.In month of January my minute went over by 1033 minutes,when i called T-Mobile after receiving my bill and asked them to back date my plan because that's what was assured to me by the T-Mobile representative. T-Mobile refused to keep their promise and asked me to pay $744.66 more on top of my monthly plan.I am dissatisfied with T-Mobile's attitude ,they are not keeping their promise, using this incident just to make extra money .They had told me supervisor will call me back to resolve my issue but i never received any call. .I would like T-Mobile to keep their promise and change my plan back dated from January 2009 and not increased my contract time. Can somebody advice me how to deal with this issue.
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mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Sat Feb 21, 2009 9:31 am
I hate to say it but your stuck. if you would have caught the overage before your billing cycle ended you may have been able to get a back date, but now no.
what's the point of having a monthly minute limit if you don't have to follow it? if I were you I would sign up for an unlimited min plan.
Double that notion. unlimited plans are your friend
SalenaRae Posts: 7
Wed Feb 25, 2009 7:46 pm
#646# send. that's how to check your minutes. So do that at least 1 day before your billing cycle closes and then call T-Mobile if you're over and backdate another plan. The unlimited plan can be pricey, however think about how much you just had to pay for the overage.
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