I have had a T-wing 18 months and it worked fine with MS outlook. I had to wipe the laptop hard drive and reinstall the software. I couldn't use the install CD because the adobe flash player it requires is older (V 8.0) and when installed won't run the CD. T-mobile tech support said the problem is MS. I reinstalled ActiveSync 4.5 and turned off the Mcaffe Firewall. Now the computer "sees" the phone and I can tranfser/manipulate files, but outlook won't sync. Then MS said they believed the problem was with the phone.
The REAL problem to me is that the phone Outlook and computer Outlook don't talk! Does anyone have an explaination or suggestion?
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mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Wed Mar 18, 2009 7:49 am
what version of outlook and windows? is active sync enabled within your phone when it is connected to your computer?
Ken12345 Posts: 4
Thu Mar 19, 2009 12:31 am
Windows XP, outlook 2003, active sync is active
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Thu Mar 19, 2009 8:18 am
and you checked all the boxes in active sync for what you want to sync? what is the name of the device on your computer?
Ken12345 Posts: 4
Fri Mar 20, 2009 12:10 am
All the boxes are checked on the phone for programs to sync and the device is called T-mobile_wing on the laptop
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Fri Mar 20, 2009 10:38 am
hmmm. is internet sharing enabled on the wing? i know that will keep it from syncing.
Ken12345 Posts: 4
Sat Mar 21, 2009 12:10 am
Figured it out. I was looking for the setting in IE that you described and found a USB to PC icon in the settings>connections tabs which needed to be switcheed to advanced network funtionality. This is in addition to the activesync USB check box. Once I changed that the computer could establish a relationship with the wing and everything synced.
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