Since I'm currently out of contract, I called the Tmobile telesales support team to inquire about my phone upgrade options, and he mentioned something interesting.
He said I'd get a better deal from a "new activation" vs a basic upgrade (i.e. contract extension/renewal), which I already knew about, but then he mentioned something which took me off-guard.
He mentioned that some people add a new line to their account in order to enjoy the better deal that the "new activation" affords them, and after they've received their new phone they then go ahead and cancel the new line. He even went so far as to say that he could do that for me, as long as I don't tell him that's what I intend to do (i.e. cancel the 2nd line). The moment I were to give him any indication that that was what I intended to do, he would not be able to process the request for me.
Does anyone know if there is any truth to what he is saying?
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mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Tue Apr 14, 2009 4:50 am
that is a really sketchy practice that would cause the rep to be fired. it creates artifical churn and you will also lose your phone number.
soular Posts: 18
Phone Model: T-Mobile Dash
Service Provider: T-Mobile
Thu Jun 04, 2009 5:31 am
^^^What he said. Hopefully he wasn't being 'monitored for training purposes.' You can def do it, and the reason he brought it up is because he will get more commission for opening a new line than doing an upgrade.
rlnieman Posts: 2
Tue Jun 23, 2009 9:41 pm
But wouldn't you have to pay a cancellation fee?
soular Posts: 18
Phone Model: T-Mobile Dash
Service Provider: T-Mobile
Wed Jun 24, 2009 11:18 am
not if it's out of contract.
rlnieman Posts: 2
Thu Jun 25, 2009 9:04 am
But wasn't the suggestion to start a new activation to get a better deal, then once the phone is received cancel that new activation? Isn't a new activation getting a new contract?
soular Posts: 18
Phone Model: T-Mobile Dash
Service Provider: T-Mobile
Fri Jun 26, 2009 10:36 am
Well, you have 15 days to cancel the line, but usually what you do is cancel the old line that is out of contract. I believe you still get charged for the phone if you cancel the new line and keep the phone. I might be wrong on that tho.
Sir_GoAtaLoT Posts: 416
Phone Model: Apple iPhone 3G
Service Provider: Rogers Wireless
Tue Jun 30, 2009 2:40 am
soular wrote:
Well, you have 15 days to cancel the line, but usually what you do is cancel the old line that is out of contract. I believe you still get charged for the phone if you cancel the new line and keep the phone. I might be wrong on that tho.
you do have 14 days to cancel the phone but you will have to send the new phone back and if you do not send the new phone back, then T-Mobile charges you the full amount for the phone. the rep that told you to do this should be fired. it's called commission fraud and it is illegal. T-Mobile watches every activation very carefully.
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