Phone broke, warrenty expired, but still in contract

2/13/2008, I signed on with T-mobile for a 2 year contract. As part of the promotion they gave me the phone I wanted for free. As of today my phone is no longer working. It's actually broken; disconnected conversations, never goes into dim light, the 8 key holds down and I can't get it to stop, etc. I have taken the phone into a T-Mobile dealer, and they concur the phone is defective and broken. The problem is.I only had a year warrenty on the phone, which is long past over. So even thou I have a broken phone, I am locked into my contract for 7 more months. I have tried to reason with T-Mobile and explain to them the situation. They either want me to buy a new phone, or get another free phone and sign an extension on my contract. How is this acceptable? The phone I recieved when I signed on for 2 years is broken. I should not have to fork more money out, or sing and extension to get a new phone. They will not reason with me. They told me I can get out of my contract with a mere $200.00 penalty. I just want a phone.it can be free, or whatever. It's not T-mobile's fault my phone is defective, I realize that.

What would you do?

In reality I would more then likely be canceling with them anyway after my contract is up. I am getting married, and we are putting both phones on a account with Verizon. T-Mobile clearly doesn't really want to keep my business so why bother with them

well how is this not acceptable. the phone broke after warrenty. if you buy a car from Ford and the warrenty expired do u really expect Ford to fix the car after warrenty is over for free? same thing goes for T-Mobile. either buy a new phone or do an upgrade.

Head over to Newegg and search for unlocked GSM phones.

Buy a cheap one (~$50). Transfer the SIM from your broken phone to the unlocked phone. Whoila.

Phone broke, warrenty expired, but still in contract

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