The ATT coverage in my area is generally poor; however, in a shopping center up the road, the phone (S-E k850i) displays five strong bars along with the message NO NETWORK CVG.
One could say it's the phone, but it happens to four other totally different phones (L-G, Motorola, etc) the same way - strong signals indicated but No Available Network.
How can this be so?
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elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Tue Aug 18, 2009 6:48 am
with a device agile billing system when you cange devices (swap your sim into another phone) you should tell ATT your new IMEI. this happens a lot when the device of record (the one that ATT has on file) is 2G and the device in use is 3G. your solution. press *#06# copy down the number and dial 611 tell the customer care rep you have a new device and give that IMEI to the rep for update.then compare performance for the next 72 hrs. in most cases that will resolve the issue. 2 other possible outcomes. the device is messed up. or you have an older 2G sim.you can get a free 3G sim just by going to a store
MackeyBloom Posts: 11
Wed Aug 19, 2009 3:46 pm
elmo01 wrote:
with a device agile billing system when you cange devices (swap your sim into another phone) you should tell ATT your new IMEI. this happens a lot when the device of record (the one that ATT has on file) is 2G and the device in use is 3G. your solution. press *#06# copy down the number and dial 611 tell the customer care rep you have a new device and give that IMEI to the rep for update.then compare performance for the next 72 hrs. in most cases that will resolve the issue. 2 other possible outcomes. the device is messed up. or you have an older 2G sim.you can get a free 3G sim just by going to a store
No that's not it. These are all legit ATT phones, all with current 3G SIM cards.
elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Mon Aug 24, 2009 7:29 am
MackeyBloom wrote:
elmo01 wrote:
with a device agile billing system when you cange devices (swap your sim into another phone) you should tell ATT your new IMEI. this happens a lot when the device of record (the one that ATT has on file) is 2G and the device in use is 3G. your solution. press *#06# copy down the number and dial 611 tell the customer care rep you have a new device and give that IMEI to the rep for update.then compare performance for the next 72 hrs. in most cases that will resolve the issue. 2 other possible outcomes. the device is messed up. or you have an older 2G sim.you can get a free 3G sim just by going to a store
No that's not it. These are all legit ATT phones, all with current 3G SIM cards.
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