Good luck dealing with this company. I got no where. I will never renew my contract with them. They are only out for T-Mobile. Once they have you signed you are basically under there spell. I went through customer service and then executive customer service and I have never been more unsatisfied with any co. i hope everyone shops around for other carriers before signing any contract with them. I cant wait until my contract is up so I can run and run fast.
Advertisement
MurphyLaw Posts: 58
Phone Model: Apple iPhone 3G
Service Provider: AT&T
Fri Aug 14, 2009 1:13 pm
maureendurkin,
Nice story, but what was/is the problem?
maxterre Posts: 1
Fri Sep 11, 2009 4:09 pm
AVOID T-MOBILE
I have to agree. I have been suffering with technical problems since beginning with T-Mobile. Internet service is spotty (not geographically spotty, temporally spotty -- it comes and goes over time, in the same physical location). Their DNS servers are frequently down (so I get "Connecting." then "Locating." then a pop-up telling me either the web site doesn't exist or I must have entered the URL incorrectly, even if I am using pre-defined favorites/bookmarks.
My phone, an HTC Excalibur (also known as "T-Mobile Dash"), spontaneously shuts itself off, regularly (2x/wk) freezes and has to be rebooted by removing the battery, features like streaming audio are virtually impossible.
Before traveling overseas, I went online to "my T-Mobile" to activate foreign roaming. Two days later, in France, my young daughter became ill. The phone did not work. I hiked around until I found a pediatrician on my own. I called T-Mobile (from France) and was told that the web site activation "doesn't really work" and that I have to work through a customer service representative and then reboot the phone.
I have been around and around and around with customer service. They seem to be rather good at apologizing, but little else.
View more 
