| What UK Network is your choice: |
| Orange |
|
30% |
[ 13 ] |
| O2 |
|
40% |
[ 17 ] |
| Vodafone |
|
9% |
[ 4 ] |
| T-Mobile |
|
19% |
[ 8 ] |
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| Total Votes : 42 |
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| Author |
Message |
 wafgking
 Posts: 11
Phone Model: T610
Service Provider: T-Mobile |
 Thu Apr 17, 2003 3:35 am |
Which Network is your choice?? Please Vote and Explain why in a post Also if you currently use this network, Explain your costs either PAYG or Pay Monthly, and tell us your call charges, monthly fee and inclusive minutes (if applicable).
Please tell us what u think of the Customer Service (If Used) and the quality of your network (Signal, Droped Calls, ....)
Thanx
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 DJMoo
 Posts: 33
Service Provider: AT&T |
 Sun Apr 20, 2003 9:20 pm |
I use AT&T here in the US. I live close the Washington DC, so the reception is pretty good. However, as you travel to the fringes, there are spots of inadequate coverage. I'm currently on the $39.99 plan for 500 anytime minutes and unlimited nights/weekends. However I had to sign a 2 year contract.
As for their customer support, I have dealt with them several times regarding billing. And they have been friendly. I haven't had much experience with any other provider, but I am quite satisfied with AT&T. You can track your minutes used online as well as pay your bills for convenience.
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 yumzone
 Posts: 36
Phone Model: Samsung SGH - E820 / Nokia 6230 / Nokia 3100
Service Provider: T Mobile |
 Sun Apr 27, 2003 6:08 pm |
Firstly why did they change their name im always calling them 121 depsite all time since it cganhged.
Ive been with them here in the UK for over 4 years now, they can be a very tight company no letting off with upgrade fees etc just mard after mard.
Always getting my bills back to front but who cares they get there in the end. ive got 2 phones on my account one on the everyone 300 and one on the everyone 150. You know what they work for us so i guess overall were happy.
We just love to change our phones so quickly and guess what there slow at getting the out on the netwok so we end up buying the handsets from our favourite shop the carphone warehouse..... does that tella tale or too? lol
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 linksysinfo
 Posts: 21
Phone Model: Nokia 6230 v3.17
Service Provider: Orange UK |
 Sat Jun 21, 2003 7:15 pm |
I use orange UK.
customer support is very good.
I used to be on talk 60 but now on talk 120
120 mins anytime per month including cross network calls + 120 free texts per month for 12 months
this is 25 quid a month. with 2 quid for 1mb GPRS a month.
Standard to all Your Plan customers are the following services:
network performance promise
unused talk time will roll over for 1 month
free calls from Orange handset to customer services
free itemised billing
Orange Care (Handset Insurance) is available at £5.00 per month*
Inclusive minutes include the following on all of the above Talk Time Options:
Orange to Orange calls
off-net (calls to other UK mobiles)
fixed lines (excluding lo-call and national rate calls)
Orange answer phone retrieval
Inclusive minutes can be used at anytime, day or night, weekday or weekend.
Outside the inclusive minutes UK calls are charged at a flat rate on all of the above Talk Time Options:
all UK calls 10p per min
off-net (calls to other UK mobiles) 35p per min
Orange answer phone retrieval 5p per min
Calls not covered by the inclusive minutes on all of the above Talk Time Options are charged at the following rates:
text messages 10p per text sent
photo messages 40p per message sent
WAP and CSD data 10p per min
HSCSD data 25p per min
premium rate and international and roaming calls standard Orange rate
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RichJ
 Posts: 4 |
 Sun Jun 22, 2003 5:39 pm |
Orange, for the reasons detailed above but primarily for the customer service which seems (I've not been with them a week yet!) to be just about fantastic, certainly in comparisson to previous experiences. The only thing is knowing which customer service line to call, there's about 10 listed in the manual!
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 briski80
 Posts: 6
Phone Model: t610
Service Provider: o2/orange |
 Tue Jul 29, 2003 2:10 pm |
Looking at the results is a suprise to me, I work for a large indepandant phone retailer in the uk and in my exparience T-Mobile is the worst network out of all of them. I have had phones on all of the networks and T-Mobile is dire, their signal has more holes than a sieve, their customer service and retail support are abismal and they never have any decent handsets. they are despirate to keep customers, I see this every day when I get customers telling me they threatend to go to another network T-Mobile offer them "The moon on a stick", free handsets, money on their bills, free txt, free minutes. COWBOYS.
Overall performance and cust service I would have to say either Orange or Vodafone but you do pay for what you get. O2 are probably best value for txt and mms and network performance is ok too.
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 asphaltic99
 Posts: 19
Phone Model: SE T630
Service Provider: O2-UK |
 Wed Aug 06, 2003 4:51 am |
I'm an o2 man.
Good network coverage, reasonably priced calls (called my girlfriend in Tenerife earlier - 2p a minute with my PAYG tariff).
Customer service could be a bit better.
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SimonP
 Posts: 3
Phone Model: Nokia 6100
Service Provider: Orange |
 Wed Aug 06, 2003 5:14 am |
I vote for Orange. Although I've been on all networks at some stage (contract), I still think Orange are the best namely because:
1) Best network coverage (more transmitters than any other network)
2) Best call quality
3) Infrequent dropped calls (network performance promise)
4) Free 24/7 customer service
5) Billing etc all handled by the network (not a third-party company like Singlepoint)
The only disadvantage I can think of with Orange is the inability to establish how much you have spent since your last bill. Hopefully Orange will find a way of implementing such a service before long.
I think Vodafone come a strong second, I say this because whilst they are the oldest and the first network, you do get good signal with them most of the time - disadvantage of Vodafone (and o2) is that you are billed by a seperate company (customer service is also handled by this company meaning you can be in for a rough ride).
Cheers
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 o2worker
 Posts: 28
Phone Model: T610
Service Provider: O2 |
 Tue Oct 21, 2003 7:35 am |
I go for O2. Cheapest call rates after you've used your inclusive bundles and they have a much wider range of additional services that make things like international calls cheaper.
Insurance is cheapest on the high street as well, £3.75 covers your phone for theft, accidental damage and fraudulant use, as well as giving you a 3 year warranty.
Customer service is awful though, however I have various numbers I can call to get past the queues, even a national rate number for O2 Online!, aren't I lucky
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 Ruben99_99
 Posts: 1
Phone Model: Sony Ericsson T610
Service Provider: Orange UK |
 Thu Oct 30, 2003 8:13 am |
I've been with Orange more or less since they started (8 Yrs now). Never had a problem with any phone that Orange did not sort out within 24 hrs. I'm on talk 120 with Orange assistant enabled & GPRS......
I have just upgraded to the Sony Ericsson T610 after 11 months of a 12 months contract, i should have paid £75 but they did not charge me the upgrade penalty fee and only charge me £9.99 for the phone and as a bonus through in an extra 30 mins talk time!
I cannot fault this provider in any way, i will be staying with Orange for the foreseeable future. The only thing that would change my mind is if the video thing takes off in a big way and Orange do not provide any 3 compatable phones! (Probably won't happen)
It's also cool when you get asked to trial things............ I trialed Wildfire a couple of months before launch!!
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