AT&T Wireless customer reps

It is amazing how ATT (A temper tantrum

) reps have nasty attitudes! They act as if you are doing them a favor by holding on the phone in excess of 20 minutes. They are self-managed and the supervisors don't talk to customers! So what are they getting paid for? They tell you they are going to take care of your request...It is not done! When you tell them you are going to report them to the Commissions that governed their practices they tell you Am I supposed to be threatened by that statement? There has to be someone out there that has experienced the same rude conversations and Customer service as I have. They cannot keep getting away with this

Yes ,

I'm agree with you .. I never experianced such services from any C.S Representetives. I don't know what is the motivation behind it !! . They never listen to our point instead stubburn on their arguments , yes.

. But very few are good , it is depends upon yuou luck !!!!!!

.

I am usually a brand loyal consumer and have been with aT&T for years. I am switching to Verizon because I have had alot of over billing problems with AT&T lately and their service reps are incredibly rude. They can't and won't compete and are the most expensive serivce. My wife and I will be saving $100 a month by switching to Verizon.

Dont feel so bad, I work in direct retail for aT&T and get the same treatment calling into customer care as an ordinary customer does, it's very discouraging....Cingular has no idea what they bought!

Unfortunately for me the NEC 525 has been nothing but problems and dealing with ATT WS has been a complete pain.

Since I signed an agreement with ATTWS my bill has been wrong every month.
I have had 5 NEC 525’s go bad, I think it might be the oil in my skin
I have taken 2 phones back to the store and when I really needed the phone while on travel it conked out on me. I took it into a local ATTWS store and had to buy a new phone.

I am not upset about having to get the new phone, what I am upset about is that once I returned home to my local store they refused to replace my broken phone. I can understand that I have had the new contract for more than 30 days, but I only had the newer phone for 3 weeks. They knew that the phone was an issue for me but ……I guess they just don't care.

I shipped the phone off to warranty service and guess what they sent me a phone with a defective camera

I am now dealing with NEC directly, lets see how this goes.

Not to complain but I no longer want to sit on hold for 45 mins waiting on a CS rep. The only reason I am still with ATT is because Cingular bought them, and I am hoping that Cingular will soon take over.

Here’s hoping to a more positive experience in the future with ATT

I tried switching from AT&T to T-Mobile, but didn't quite know when my contract ended, because I didn't want to be faced with early termination fees. When I called them to verify when my contract was up, they said that my contract was somehow renewed without my authorization. When I complained about that, the CS said that she will revert my contract to a month to month basis and that my contract is over.

When I finally did the switch, one month later, I got a bill in from AT&T with early termination fees. I immediately called them to question the fee and the CS told me that whatever the first CS told me about my contract was superseded by what was stated on the contract itself. That didn't make any sense to me, so granted I spoke to customer relations at AT&T, which was of no help. I may be taking legal actions against this company, because their business practice is very unfair with alot of fineprint that they fail to tell you.

Yes, AT&T customer service sucks ass. They're cocky, rude, obnoxious and simply lack the knowledge and training to help their customers. When the merger's finalized, I hope if Cingular's customer service is better, they'll train AT&T reps.

all this is true, and yet, dealing with ATT is simply a delight after having Sprint for 5 years...

I have been on cell phones since 1988 and have never had as bad service as I have with AT&T! I really need to pat my friend on the back for talking me into not disconnecting my Verizon phone when trying out the AT&T 30-day service. I went to AT&T because they had a phone that I liked and could not get through Verizon. Verizon has been great for 4 years if I had a problem or bad phone they switched it out no questions asked at the kiosks. I could actually get them on the phone in a couple minutes compared to AT&T's 15 minute wait every time that I called. There CS sales rep (Amy 07/16/2004 7:00-8:00pm)was so rude that I asked for a manager and she told me they have supervisors not managers but it did not matter because they don't talk to customers. Needless to say that I spent close to an hour after waiting and being transfered and ended up getting nowhere! I am deffinately either sticking with Verizon or checking out Voicestream. How could I do any worse!

Welcome the enemy.

Thats right im a C.S for att wireless. I know that this site is dedicated to bashing attwireless which is fine by me, i work for the company and like any company with 40 million customers nationwide we have our problems, the office that i work in has over 750 employees which %90 of them are full-time we have many offices all over the country. We have the Digital side and the GSM side, which are too different networks with two different types of C.S. which is not good cause many customers that call in dont know which network they are on. I'll try and clear a few things up for you all.

1. Main thing is read the CONTRACT, seems like everyone is up for free mtm, nights and weekends. but no one wants to sign the contract, u all take the base plans and those cost u, it's the promos that sign u up for contracts. many of u switch rate plans which is fine but bear in mind that the promos dont come with u, u have to sign a new contract with us.

2. Yeah we do give free phones for when u first sign up with us, sort of a way to get u guys to join up, but where in the world do u sign a lease on a new car trash it and expect a free one without cost??? We do have INSURANCE on the phones not our fault many customers are too cheap to buy it, i mean look at how much a samgung x426 costs?, how much is that worth? do u think it's worth 4.99 a month when u got it for free?

3. We have a joke that all C.S workers share. "WITHOUT DEALERS AND AGENTS IN THE STORES HALF OF US WONT HAVE JOBS" basically this stems from the fact that %93 of all attws clients sign up at the stores. the agents have little or no training on the systems and dont know how to use them or provision plans correctly. i mean anyone can walk into the mall and get a job in the stores and set up rate plans. Anyways they dont have a clue on how to provision them correctly. Anyone who reads this should have some knowledge of computers and how the systems work..... Today I spent 3 hours on the phone with a tech support guy cause some guy at the store changed the area code and cancelled a persons account. seems hard to do right? well it is, i cant even do that with my system the only people that can perform CSA changes are the CSA department. All the agent wanted to do was change a wireless number which was one click away.

4. All C.S agents have 4 weeks of training on our systems, we have many different tools at our disposal. Which is kinda stupid, cause there are soo many it becomes quite daunting sometimes. And when dumbasses call in and give us like 50 things to do all at once it becomes unmangeable and we have brains like everyone else, but we dont have photographic memories that we will remember things u wanted us to do 15 muntes before.

5. Also when u guys have broken phones with bad reception and not working properly dont call us on them, we have to troubleshoot the things and we cant do that while your talking to us on it.

In conclusion i must agree that attws has dumb people working for it, but honestly the places where u work have dumb people that work for them as well. I mean they have to go somewhere right? so bash all u guys want but every company has problems and i happen to like where i work and i like my job, it pays my tuition and gives me spending money, so the more u guys call in and bitch and complain about how bad we are, just gives me more hours to work and more money to spend. And yeah things will be different after the merge has taken place. we'll be a bigger company with more even more problems.

Take Care for Now

AT&T Wireless customer reps

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